Frequently Asked Questions

Creating your 8ji account is quick and straightforward. Head over to the 8ji Login page and click the Register button. You'll need to provide a valid email address, create a secure password, and fill in your basic personal details. Once submitted, you'll receive a verification email — click the link inside to activate your account. After that, you'll be prompted to complete KYC (Know Your Customer) verification by uploading a valid Philippine government-issued ID. You must be 21 years of age or older to register on 8ji, in compliance with Philippine gambling regulations.

8ji accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License (LTO)
• Unified Multi-Purpose ID (UMID)
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

Make sure your ID is valid, clearly photographed, and not expired. KYC verification is typically completed within 24 hours on business days. You may also be asked to submit a selfie holding your ID for additional verification.

No. Each player is allowed only one 8ji account. Creating multiple accounts — whether under the same name or different names — is a violation of 8ji's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the 8ji Login page or contact our support team at [email protected].

Go to the 8ji Login page and click "Forgot Password." Enter the email address linked to your account and 8ji will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access.

You can update certain account details — such as your contact number, address, and communication preferences — directly from your Account Settings after logging in. However, changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect your account from unauthorized changes. Email [email protected] with your request and supporting documentation.

8ji supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). 8ji does not currently accept cryptocurrency or international wire transfers. We regularly review and expand our payment options based on player feedback.

The minimum deposit on 8ji is ₱100 for e-wallet methods (GCash, PayMaya) and ₱500 for online banking transfers (BPI, BDO, Metrobank). There is no maximum deposit limit, though very large deposits may require additional verification. Deposits are credited to your 8ji account instantly in most cases.

Most withdrawals on 8ji are processed within 24 hours. GCash and PayMaya transfers are typically the fastest, often completing within a few hours once approved. Bank transfers to BPI, BDO, and Metrobank may take 1–2 business days depending on your bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays may experience slight delays. The minimum withdrawal amount is ₱200.

8ji does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — please check with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. 8ji has no control over third-party provider fees and cannot reimburse them.

8ji offers a wide and growing library of games designed for Filipino players:

• Slots — hundreds of titles from leading providers, including classic 3-reel and modern video slots
• Bingo — fast-paced online bingo rooms with multiple card options
• Circle — 8ji's signature wheel-based game with live multipliers
• Monster Plinko — a thrilling plinko-style game with monster-themed multipliers
• 8ji Casino — live dealer tables including baccarat, roulette, blackjack, and more

New games are added regularly. Check the 8ji homepage for the latest additions and featured titles.

Yes. All games on 8ji use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or round. Our RNG systems are regularly audited by independent testing laboratories. Live casino games on 8ji Casino are streamed in real time with professional dealers, providing full transparency. 8ji is committed to offering a fair gaming environment for every Filipino player.

Absolutely. 8ji is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The 8ji platform is responsive and works smoothly on Android and iOS devices. For the best experience, use a stable internet connection, whether on WiFi or mobile data (4G/5G). Players in Manila, Cebu, Davao, and across the Philippines enjoy 8ji on the go every day.

8ji offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions section of the platform after you log in. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a certain number of times before you can withdraw winnings derived from it. Always read the full bonus terms before claiming any promotion on 8ji.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before any winnings from that bonus can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion — always check the specific terms for each bonus on 8ji.

If you have a valid 8ji promo code, you can enter it during the deposit process or in the Promotions section of your account dashboard. Promo codes are case-sensitive, so enter them exactly as provided. Each promo code can typically only be used once per account. If your code isn't working, contact our support team at [email protected] and we'll look into it for you.

Yes. 8ji uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. 8ji's data practices are governed by our Privacy Policy, which outlines exactly what data we collect, how we use it, and your rights as a user. We take the privacy of every Filipino player seriously.

Here are some best practices to keep your 8ji account safe:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone — 8ji staff will never ask for your password
• Always log out after playing, especially on shared or public devices
• Be cautious of phishing emails or messages claiming to be from 8ji — always verify the sender

If you suspect unauthorized access to your account, contact us immediately at [email protected].

You must be 21 years of age or older to register and play on 8ji. This is in accordance with Philippine law governing online casino-style gaming. Age verification is a mandatory part of the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. 8ji takes its age restriction policy very seriously and does not make exceptions.

Log in to your 8ji account and navigate to Account Settings → Responsible Gaming → Limits. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso (₱). Limits take effect immediately once set. If you want to increase a limit, a 24-hour cooling-off period applies — this is intentional, to give you time to reconsider. For more details, visit our Responsible Gaming page.

If you feel that gaming is negatively affecting your life, 8ji's self-exclusion tool lets you block access to your account immediately — no waiting period. Go to Account Settings → Responsible Gaming → Self-Exclusion and choose a temporary period (1 week to 6 months) or permanent exclusion. You can also request self-exclusion by emailing [email protected]. Our team will action your request right away. Visit our Responsible Gaming page for full details and additional support resources.

If a game disconnects or freezes during an active round, 8ji's system automatically resolves the round based on the outcome at the time of disconnection. If the round was already determined, the result stands and your account is updated accordingly. If the round could not be completed, your bet is refunded. You can check your transaction history in your account dashboard to confirm the outcome. If you believe there's a discrepancy, contact [email protected] with the date, time, and game name.

8ji works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For mobile, Chrome on Android and Safari on iOS provide the smoothest experience. Make sure your browser is up to date and that JavaScript is enabled. If you're experiencing display issues, try clearing your browser cache and cookies, then reload the page. If problems persist, contact our support team.